Returns and Refunds

Satisfaction is our #1 priority and we strive to produce only the best…but if we somehow missed the mark, we got you covered, no matter what.

We will do everything we can to make it right and ensure you have a product you will be proud to share with others.

Contact us at support@thetruenorthway.com to learn about our 30 day no-questions-asked return/ exchange/ refund policy.

After contacting customer support, if needed, items may be returned to:

True North Way CO
Attn: Returns
10220 Heritage Bay BLVD APT 315
Naples, FL 34120

Once your request is reviewed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your replacement or your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If we are unable to replace your item we will issue a refund within 15 days. If you are choosing to return an item because you selected the wrong product, it doesn't fit, or you no longer want the item, you may be charged a flat rate of $5 for return shipping. 

Please contact support@thetruenorthway.com with any questions.