Returns and Refunds

Returns

Satisfaction is our #1 priority and we strive to produce only the best…but if we somehow missed the mark, we got you covered, no matter what.

We will do everything we can to make it right and ensure you have a product you will be proud to share with others.

After contacting customer support, if needed, items may be returned to:

True North Way CO
Attn: Returns
10220 Heritage Bay BLVD #315
Naples, FL 34120

Once your request is reviewed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your replacement or your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If we are unable to replace your item we will issue a refund within 15 days. If you are choosing to return an item because you selected the wrong product, it doesn't fit, or you no longer want the item, you may be charged a flat rate of $5 for return shipping.

Please contact support@thetruenorthway.com with any questions.

Non-returnable items:
- Gift cards

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thetruenorthway.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@thetruenorthway.com and send your item to:
True North Way CO
Attn: Exchanges/Returns
10220 Heritage Bay BLVD #315
Naples, FL 34120

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:
True North Way CO
Attn: Returns
10220 Heritage Bay BLVD #315
Naples, FL 34120

If past the 30 day return policy, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Currency